My journey in Agency for Integrated Care!

My first day @ AIC

I can clearly remember my first day at AIC. I made sure that I arrived before 8.30am so that I was not late for my first day of work. For the first half of the day, I sat through a briefing by HR and I thought to myself, β€œI guess this is something I would have to go through every time I joined a new job. Oh my god. I am already thinking of my next job. Ha.”

I was welcomed with a red file at my desk which provided me with a quick intro into CE’s work. My first neighbour was very kind to send me 10+ pages (I believe) of acronyms used in AIC. I was kind of overwhelmed by the huge amount of acronyms which I needed to get used to (which I have yet to learn all even by the time I left, let alone the newer ones).

CE’s work was largely on presentations and managing referrals for AIC’s financial schemes (and anything related to community). I had a crash course on the main schemes which CE would publicise to the community. Before the day was up, I was already tasked to help out with a presentation to a VWO. Thank god, I was not the one representing.

By the end of the day, I actually felt relaxed and confident that I will be able to conquer what is tasked to me!


During my 1.5 years @ AIC

I had thought it would be a steep learning curve for me as I had zero knowledge of healthcare. However my job did not require massive knowledge on healthcare to be able to do my work well and I was able to learn along the way quite quickly. I would say that I was blessed to have been assigned to do some difficult (at least to me) projects which allowed me to learn.

I am not a techie person though I was the youngest in the team. So when I was assigned to do a few techie projects, I almost wanted to die. My first thought was, β€œwhere on earth do I even start?” Well, I am thankful for Design Thinking & Innovation class which taught me to start on a blank sheet, let my creative juices flow and not shoot down any ideas until you are done brainstorming (or think you are done). Also, my team was always ready to chip in and help guide me to the end product that we would like to be using. Though there are some regrets that I was unable to see the projects take-off, it had sparked my interest to learn more, especially advancement in technology.

Though SMU had prepared me well for presentation, I think the lack of knowledge had initially make me nervous for presentations, especially the ones to MPs. I was pretty afraid of not being able to answer their questions or giving wrong information. Slowly, I had managed to overcome the nervousness and conduct presentations smoothly, even to the public. However as I supported community events in the heartlands, the desire to work closely and directly with the beneficiary grew stronger. I wanted to be able to help in more than just health and financial issue, but help them look at the big picture and achieve their goals.

Hence I decided to cut short my stay in AIC to learn new skills and venture into other roles out there to help the community, especially families.


My last day @ AIC

The last month was when I could really breath, and along with the fact that I went on a holiday to Nepal for 1.5 weeks during my last month. Updating my handover file and ensuring proper documentation was all I needed to do for my last few days. That was the second time I felt relaxed.

My last day’s morning was spent sending out my last few emails to complete the handover of all my projects, as well as my thank you email to everyone. Once lunch was over, I was busy heading out to the various office to get their signature and return company assets. By 3pm, I was done. My team had a mini farewell for me, before I took my last walk out of AIC’s main doors.

I was grateful and sad to leave this amazing team. I will miss them dearly. My Niang Jia.